Terms, privacy and AI disclosure

Terms of service

Your account

You must be at least 18 and authorized to act for the business you sign up for. You are responsible for the information you give your assistant (menu, products, prices, delivery areas, rules) and for keeping it correct. Your assistant answers only from that information.

Plans and payment

• Standard $25/month or $250/year, 500 chats a month. Growth $59/month or $590/year, 2,000 chats. Pro $149/month or $1,490/year, 5,000 chats. Custom plans are quoted.
• A chat is one conversation with one customer in a 24-hour window, however many messages it has.
• Extra chats: 500 for $15. Unused chats do not carry over to the next month.
• Prices are in US dollars. You pay by card. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payment, invoices and sales tax.
• Plans renew automatically. You can cancel any time and keep access until the end of the period you paid for. For refunds, see our Refund policy.

When you run out of chats

Your assistant tells new customers that the team will reply, and alerts you on WhatsApp. You can top up or change plans at any time.

WhatsApp

Your assistant runs on Meta's official WhatsApp Business Platform. You must follow WhatsApp's Business and Commerce Policies. Your assistant only talks about your business, as WhatsApp requires. If Meta limits or blocks your number because of how it is used, we cannot undo that, and your subscription is not refunded.

Orders

Your assistant collects orders and booking requests and sends them to you. The sale is between you and your customer. You are responsible for confirming, preparing, delivering and charging for orders, and for your prices, products and food safety.

Acceptable use

Do not use IdelYamin for anything illegal, to send spam, to sell restricted goods WhatsApp does not allow, or to mislead customers. We may suspend an account that does.

Our responsibility

We work to keep IdelYamin available and accurate, but AI can make mistakes and services can go down. To the extent the law allows, our total liability to you is limited to what you paid us in the 3 months before the problem.

Changes

We may update these terms. We will tell you by email or WhatsApp at least 14 days before a change that affects you, and you may cancel before it applies.

Law

These terms are governed by the laws of Lebanon.

Privacy policy

We handle personal data in line with Lebanon's Law No. 81 of 2018 on Electronic Transactions and Personal Data.

What we collect

• From owners: name, business name and details, phone numbers, email, the information you give your assistant, and billing records. Card details are handled by the payment provider and are never stored by us.
• From customers who chat with an assistant: their phone number or chat name, their messages, and what they give to place an order (name, address, order details, payment method chosen).

Why we use it

• To answer customers and pass their orders, bookings and questions to the owner.
• To show owners their chats and reports (orders, best sellers, top customers).
• To bill owners, give support, and keep the service secure.

We never sell personal data and never use it for advertising. We do not use one business's customer data for another business.

Who helps us run the service

• Meta (WhatsApp) carries WhatsApp messages.
• Anthropic (Claude) generates your assistant's replies. Anthropic does not use this data to train its models.
• Our hosting provider stores chats, orders and reports.
• Paddle (our Merchant of Record) processes owners' card payments.

Some of these providers process data outside Lebanon.

Who controls customer data

Each owner decides how its customers' data is used. We process it on the owner's behalf, only to run that owner's assistant. Customers who want to see, correct or delete their data can ask the business they chatted with, or email us and we will pass it on.

How long we keep it

We keep chats and orders while the owner's account is active, so reports stay complete. When an account is closed, we delete its chats and customer data within 30 days, except billing records we must keep by law.

Security

Data is encrypted in transit, and only people who need it to run or support the service can access it.

Your rights

You can ask to see, correct, export or delete your personal data at any time by emailing us.

Refund policy

If you are not happy with IdelYamin, you can ask for a full refund within 14 days of any payment, including renewals and top-ups. No questions asked.

• To ask for a refund, email support@idelyamin.com with the email address you paid with.
• Refunds go back to the card you paid with. Our reseller Paddle.com processes them, usually within 5 to 10 working days.
• After 14 days, payments are not refunded, but you can cancel any time so you are not charged again.
• You can also contact Paddle directly about any order at paddle.net.

AI disclosure

IdelYamin assistants are AI. They are not people.

• The assistant replies on behalf of the business, using only the menu, products, prices and rules the business approved.
• If a customer asks whether they are talking to a person, the assistant says it is an AI assistant.
• Complaints, refunds and anything the assistant is unsure about are handed to a person from the business.
• An order is only final when the business confirms it, unless the business has turned on automatic confirmation.
• AI can make mistakes. If something looks wrong, ask to talk to the team and a person will reply in the same chat.

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